Frequently asked questions
Welcome to our FAQ section! We’re here to make your experience seamless, luxurious, and stress-free. Below are answers to the most common questions about our services, space needs, cleanliness, and more.
how long are THE CONSULTATIONS?
bridal CONSULTATIONS CAN LAST ANYWHERE FROM 60-90 MINUTES- INCLUDING SETUP AND BREAKDOWN.
how is the dress selection done?
before your mobile consultation, we schedule a discovery call to get to know you- your style, vision, and what makes your heart skip a beat when it comes to gowns. based on your preference, we'll bring a selection of customized dresses- so every dress is a potential yes!
how do i know my size in bridal?
bridal sizing is different from typical street sizing, so don't be surprised if your bridal gown size is a number or two higher than your everyday clothes- it's completely normal! we provide specific sizing instructions during your discovery call to ensure a smooth and stress-free process.
where do we travel?
We offer complimentary travel within 15 miles of our warehouse location in lake norman, NC. For locations beyond 15 miles, an additional travel fee of $0.50 per mile will apply.
what is the price range for our gowns?
all gowns range from $699-$999 before tax. This does not include deposit fee or any additional mileage.
do we provide alterations?
While we do not offer alterations, we want to ensure your dress fits like a dream! we work closely with a trusted network of professional alteration specialists.
What kind of space do I need for a mobile bridal appointment?
We recommend a clean, private space with enough room to walk and try on dresses comfortably—such as a living room, or open area. Don’t worry—we'll help set up and transform your space into a mini bridal boutique!
can i have guests with me?
of course! We kindly ask that brides bring no more than 5 guests to her consult. keeping the guest count limited allows us to provide the best possible service. we want to ensure everyone has room to relax and enjoy the experience!
Do I need to provide anything?
just the space—we take care of the rest! We bring gowns, accessories, a pop-up changing area (if needed), and even a full-length mirror if one isn’t available.
can i order a custom gown?
Absolutely! we offer custom designs exclusive from our designers. Brides have the option to purchase ready-to-wear gowns or create a custom gown. her dream dress is just a stitch away!
what is our cancellation policy?
to ensure the best experience for all of our brides, we require at least 48 hours' notice for any cancellations or rescheduling of consultations. Cancellations made prior to 48 hours will receive a full refund of deposit or option to reschedule without penalty. cancellations made within 48 hours of consultation will result in forfeiture of deposit.
Location restrictions & policies
We reserve the right to refuse service at any location that is unsafe, unsanitary, or not appropriate for a professional appointment. This includes, but is not limited to spaces with any type of smoking, strong odors, pet hair, clutter, hazardous conditions, or where our staff feel at risk.
If staff deems the environment isn’t safe or workable, we reserve the right to cancel or reschedule the appointment.. We’ll always do our best to work with you, but client safety and quality of service are our top priorities.
thank you for your cooperation.
